Customer Guarantee
Jackie Carroll Coaching | Redundancy Reset Bootcamp
At Jackie Carroll Coaching, we are committed to delivering a transformational, high-quality coaching experience that genuinely supports you through one of life's most challenging career transitions. We believe deeply in the quality, structure, and impact of the Redundancy Reset Bootcamp, and we stand behind it with our customer guarantee. This guarantee is designed to give you complete confidence and peace of mind when choosing to invest in your career transformation.
Our Guarantee To You:
Quality Coaching Delivery We guarantee that the Redundancy Reset Bootcamp is designed and delivered by Jackie Carroll, a professionally qualified coach holding ICF Level 2 accredited qualifications from Kingstown College and a QQI Level 6 Career Coaching qualification from the Life Coaching Institute of Ireland. All programme content is grounded in recognised coaching methodology and best practice, ensuring you receive professional, ethical, and effective coaching throughout.
Relevant and Current Content We guarantee that all programme content — including career strategy frameworks, LinkedIn optimisation guidance, CV best practice, salary
benchmarking, and interview preparation — reflects current labour market conditions and recruitment trends. Programme content is reviewed and updated after each cohort to ensure
ongoing relevance and effectiveness.
Structured and Engaging Learning Experience We guarantee that the Redundancy Reset Bootcamp provides a structured, engaging, and interactive learning environment. The programme combines live group coaching sessions, a comprehensive participant workbook, and access to a private online community, ensuring you are actively supported and engaged throughout your 30-day journey.
Comprehensive Programme Materials We guarantee that all necessary programme materials will be provided to support your learning and development. This includes your full participant workbook, session resources, and continued access to ThriveHub — our private community — beyond the 30-day programme, ensuring your support does not end at programme completion.
Ongoing Post-Programme Support We guarantee that your journey with Jackie Carroll Coaching does not end on day 30. All Redundancy Reset Bootcamp participants receive ongoing access to ThriveHub, our private peer support community, providing continued connection, resources, and encouragement as you implement your career transition plan.
Complaints & Concerns Procedure We are committed to addressing any concerns promptly and professionally. If at any point during the programme you feel your experience is not meeting the standards outlined in this guarantee, we encourage you to reach out directly at [email protected]. All concerns are acknowledged within 48 hours and responded to in full within 7 working days. We will work with you to find a fair and appropriate resolution.
Goodwill Resolution Policy At Jackie Carroll Coaching, we take your satisfaction seriously.
As all programme materials and resources are made available to participants upon enrolment, we are unable to offer monetary refunds once the programme has been accessed. However, we are fully committed to ensuring every participant feels supported and valued throughout their journey.
If you feel the programme has not met the standards outlined in this guarantee, we encourage you to contact us at [email protected] within 14 days of the programme start date. Depending on the nature of your concern, we will offer one or more of the following goodwill resolutions:
- A complimentary one-to-one coaching session with Jackie Carroll to address your
specific needs
● Access to a future Redundancy Reset Bootcamp cohort at no additional cost
● An extended ThriveHub membership providing continued peer support and resources beyond the standard post-programme period
All goodwill requests are reviewed individually and responded to within 7 working days. Our goal is always to ensure you leave the programme feeling supported, equipped, and confident in your next career chapter.
Summary
At Jackie Carroll Coaching, your growth, confidence, and career transformation are at the heart of everything we do. This customer guarantee reflects our unwavering commitment to your success and satisfaction. We continuously review and improve the Redundancy Reset Bootcamp based on participant feedback, ensuring every cohort delivers the highest possible standard of coaching and support. Choose the Redundancy Reset Bootcamp with confidence — we are fully invested in your next chapter.
